The National Standards for Disability Services and Commonwealth Home Care Standards will help to promote and drive a nationally consistent approach to improving the quality of services. There are six National Standards that apply to disability service providers and three National Standards that apply to Aged Care service providers. Community Transport Central Coast supplies service under both of these standards.


1. Rights: The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

2. Participation and Inclusion: The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

3. Individual Outcomes: Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

4. Feedback and Complaints: Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

5. Service Access: The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

6. Service Management: The service has effective and accountable service management and leadership to maximise outcomes for individuals.


Standard 1: Effective Management
The service provider demonstrates effective management processes based on a continuous improvement approach to service management, planning and delivery.

Standard 2: Appropriate Access and Service Delivery
Each service user (and prospective service user) has access to services and service users receive appropriate services that are planned, delivered and evaluated in partnership with themselves and/or their representative.

Standard 3: Service User Rights and Responsibilities
Each service user (and/ or their representative) is provided with information to assist them to make service choices and has the right (and responsibility) to be consulted and respected. Service users (and/or their representative) have access to complaints and advocacy information and processes and their privacy and confidentiality and
right to independence is respected.