We are a not for profit Community Organisation with a voluntary Board of Management.
Objectives, Philosophy and Outcomes
The primary objective of COMMUNITY TRANSPORT CENTRAL COAST LIMTED is to:
1. Investigate the provision of and need for transport in the Gosford & Wyong Local Government Areas.
2. Establish services to meet the needs of the transport disadvantaged, particularly aged and disabled.
3. Provide information and assistance to and liaise with other community organisations interested in community transport.
4. Provide input into government policy on public transport in general and community transport in particular.
5. Carry on, conduct and manage the Services in accordance with the constitution and the policies & procedures of the Company.
6. Work pro-actively and collaboratively with Service users and other health care providers for the best interests of the Service user.
7. Maintain modern contemporary business processes and risk management practices to ensure efficient and effective management of the Company.
8. Provide just and appropriate working conditions for staff members and volunteers, which embrace an environment of staff development and training, supervision and support.
The Company believes in:
- The right of people to make choices in their own lives.
- The right of people to dignity, respect, privacy and confidentiality.
- The right of people to be valued as individuals.
- The right of people to have mobility.
- The right of people to gain access to the community in which they live.
- The right of people to access services on a non-discriminatory basis.
- The right of the community to safe, comfortable and reliable services.
- The right of the community to accountable and responsive services.
The outcomes pursued by the Company shall be.
- That people who are transport disadvantaged can live independently and with dignity within their community.
- That people who are frail and elderly, people who have disabilities and their carers are appropriately supported where they choose to live in their own homes.
- That other agencies are assisted to contribute to the alleviation of transport disadvantage and its causes.
- That the organisation operates in an effective, efficient and accountable manner.
The target groups for specific services of the Company are defined by funding and regulatory guidelines. The Company’s passengers include:
- Frail aged people.
- People with disabilities
- People who are at risk of premature or inappropriate institutionalisation.
- Isolated people
- People who are vulnerable or at risk.
- People from culturally distinct communities.
- People who are financially disadvantaged.
- People who are suffering from dementia.
- People who have either permanent or temporary health or mobility problems.
- People who are disadvantaged by the provision of main stream public transport.
HOW TO BECOME A PASSENGER
If you are in need of transport and have difficulty in accessing public transport give us a call and we may be able to assist you. We accept referrals from individuals, family members, doctors, nursing services and other service providers. We like to know that the prospective passenger knows that they’re being referred.
You are welcome to contact our office for more information on 4355 4588.
All users of services provided through Home and Community Care funding (i.e. frail older people, younger people with a disability or their carers) will need to be assessed for HACC eligibility by contacting the Community Care Access Point on 1300 731 556.
HOW TO MAKE A BOOKING
Once we have you on our books you will need to ring the office to ensure that your booking is made and the transport resources are available. As soon as you know the date and time you need transport ring the office and we will make a booking for you.
The more notice you can give the service the more chance we have of being able to provide transport on the day and at the time you require.
We may be unable to provide transport at short notice but it is always worth making the call as we may have a vehicle with a spare seat going in the direction you require.
Due to the large number of requests we receive we may not be able to meet your request but we may suggest different times when we could assist, if your appointment is able to be changed.
We have a mix of paid and volunteer team members. There is a section on volunteering on a separate page.
Our administrative staff handle all the client contact and back office activities required to keep a busy office ticking over such as all doing their bit to ensure that everything gets recorded, filed, assessed, scheduled, rostered, paid, word processed, calculated, invoiced and generally kept up to date and in its place.
Our staff drivers undertake a range of duties beyond simply driving passengers to where they need to go. They also arrange servicing and maintenance of vehicles, undertake work health and safety hazard checks at venues and homes, load seats, groceries and wheel chairs and much, much more.
Our organisation is listed as a Public Benevolent Institution with the Australian Tax Office. As such any donations to us of over $2.00 are tax deductible.
We look forward to receiving donations from members of the public and give our assurance that any funds raised through donations are put to good use in our services.
If you would like to make a donation please contact us by phone on 02 4355 4588 or send us a message from this site and we will discuss with you how to make a donation.
Donations large or small are gratefully accepted by our organisation.